Returns and Refund Policy of Market Drayton Mowers Ltd
1. Communication and Initial Steps
Should you find any dissatisfaction regarding your order, we prioritize addressing your concerns promptly. Kindly reach out to us by emailing at info@marketdraytonmowers.co.uk, clearly detailing the issue.
Upon receiving your email, our dedicated customer support team will acknowledge your concern within two working days. They will provide an initial assessment, set expectations regarding resolution timeframes, and guide you on the subsequent steps to be taken.
Always remember, these procedures are instituted to serve you better and in no way override or affect your rights as a consumer under applicable laws.
2. Return Costs and Responsibilities
Unless there’s a fault from our side—such as delivering a defective product or an item different from what you ordered—the return shipping costs will be borne by you, the customer.
In circumstances where the product has been used beyond mere examination—perhaps used extensively or returned with visible signs of wear and tear—any deductions from the refund will be in proportion to the diminished value of the product.
3. Packaging and Collection
We emphasize the importance of returning products in their original packaging. This not only ensures the safety of the product during transit but also simplifies the restocking process at our end.
Should you be unable to use the original packaging, and we incur additional expenses due to specialized packing requirements or employing alternative collection methods, such extra costs will be deducted from your refund.
Once your return request is processed, our shipping partners will contact you to arrange a convenient pick-up time. Ensure that the item is packed and ready for collection on the agreed date.
4. Refunds
Our aim is to process refunds swiftly. Once we receive the returned item and it passes our quality checks, your refund will be initiated. The funds should reflect in your account no later than 30 days from the date of cancellation.
It’s crucial to understand that the duration for refunds might vary based on your bank’s policies and the payment method used during the purchase.
5. Customer’s Responsibility
Until the product is collected by our shipping partners or received at our facility (if you’re sending it using your preferred courier), it’s under your care. Any damage or loss during this period could affect the refund amount. We advise you to ensure the product is securely packed and, if necessary, insured during transit.
6. Exclusions
Certain products, due to their nature, might be exempted from returns. This could include items that are customized or those that fall under hygiene-related categories. Always check the product description for any specific return-related clauses.
7. Conclusion
We, at Market Drayton Mowers Ltd, strive to ensure every customer is satisfied with their purchase. However, we understand that occasionally you may need to return an item. Our returns policy is created to make this process as smooth as possible for you.
