Returns Policy Procedure
If you are unhappy with any aspect of your order, you should contact us via email in the first instance. The email address is: firstname.lastname@example.org
We will acknowledge your complaint within 2 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.
The cost of return will be borne by the customer unless the product is defective or was received in error. In the event that the product has been used and has been returned as unwanted during this period, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded as will any damage from use, cosmetic or otherwise, to the machine.
Returned items should be made available for collection by our shipping company. We would request that returned products are sent back in their original packaging. In the event that this is not done, and we are required to use a more expensive means of collection or packaging service, any excess charges we face will be passed onto the customer.
We will issue any refunds as soon as possible and no later than 30 days after cancellation. The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us..